Refund & Return Policy

We want you to feel confident shopping with us. If something isn’t right, here’s how returns and refunds work.

Eligibility for Returns

• You have 14 days from the date you receive your order to request a return, in line with EU consumer law.

• To be eligible, your item must be unused, unopened, and in the same condition you received it.

• Due to hygiene and safety regulations, we cannot accept returns of opened or used skincare products unless they arrived defective or damaged.

Defective or Damaged Items

• If your product arrives damaged, defective, or incorrect, please contact us immediately.

• We’ll make it right by sending a replacement or offering a refund.

• Proof of purchase and photos of the issue may be requested.

Return Shipping Costs

• Customers are responsible for return shipping costs unless the return is due to our error (defective, damaged, or wrong item sent).

• We recommend using a trackable shipping service to ensure safe delivery of your return.

Refunds

• Once your return is received and inspected, we will notify you of approval or rejection.

• Approved refunds are processed back to your original payment method.

• Please allow 5–10 business days for your bank or card provider to process the refund.

Exchanges

• We only replace items if they are defective or damaged.

• If you need the same item replaced, contact us and we’ll arrange it.

How to Start a Return

• Email our support team with your order number and reason for return.

• We’ll provide detailed instructions for sending your product back.

Important Notes

• Always patch test before use to check for personal sensitivity.

• Our products are cosmetics, not medical treatments. They are designed to improve the look and feel of skin, not to diagnose, treat, or cure conditions.