Shipping Policy

We work hard to ensure your order reaches you quickly and safely. Please review the details below.

Processing Times

• Orders are typically processed within 1–2 business days.

• During peak periods or promotions, processing may take slightly longer.

Shipping Times

• Estimated delivery times depend on your location and chosen shipping method.

• Once your order leaves our warehouse, transit times are managed by the carrier.

• Please note: we do not control unexpected delays caused by customs, weather, or courier operations.

Order Tracking

• Every order comes with a tracking number.

• You’ll receive your tracking details via email as soon as your package ships.

• You can follow your order in real-time through our “Track Your Order” page.

Shipping Costs

• Shipping fees are calculated at checkout and vary by region.

• Discounts, promotions, or coupons apply to the product total only — not to shipping fees.

• Free shipping may apply if your order meets the threshold displayed at checkout (after discounts are applied).

Customs & Duties

• International orders may be subject to customs duties, taxes, or fees.

• These charges are the responsibility of the customer and are not included in our prices.

Missing or Delayed Orders

• If your package hasn’t arrived within the estimated timeframe, please first check your tracking link.

• For additional assistance, contact us at melaxin.eu@gmail.com with your order number.

• We’ll do our best to help resolve the issue, but we cannot guarantee carrier timelines.

Address Accuracy

• Please ensure your shipping address is entered correctly at checkout.

• We cannot refund or replace items shipped to incorrectly provided addresses.